Terms of Service

Terms and Conditions

By submitting payment to LIGHT CREATIONZ, LLC, buyer acknowledges and agrees to a one-time, non-refundable deposit for services from the seller. Deposit shall equal half of the full price of services. Customer has the right to pay in full for services at any time during the headlight building process (i.e. when headlights are shipped from customer to when headlights are finished and ready to be shipped back to customer) or upon initial invoice notice. Upon submission of payment, customer understands and agrees to the following disclaimer, terms, and conditions:

 

All headlight builds are checked thoroughly for assurance that each build conforms to our high standards of quality and tested for any possible flaws in its performance before leaving the shop. As your assurance of the quality of our services / products, LIGHT CREATIONZ, LLC offers a 60 day warranty on all components and craftsmanship after leaving the shop. New headlight components supplied by LIGHT CREATIONZ, LLC are backed by manufactures warranty. 

If builds are determined to be qualified for our warranty, shipping costs will be the responsibility of the customer for lights to be sent back and reworked, while return shipping will be covered by LIGHT CREATIONZ, LLC. Labor is inclusive to the warranty while you are entitled to the remainder of the manufacture warranty on parts if they are determined to be covered under their warranty conditions. Warranties are non-transferable from customer to customer. Headlight builds that are opened by anyone other than LIGHT CREATIONZ, LLC void the 60 day warranty. Misuse of supplied hardware accessories in installing the headlights void the 60 day warranty. Products subject to abuse, modification of its original build, negligence, accident or collision, or improper install for which it is not designed for void the 60 day warranty. WARRANTY DOES NOT APPLY TO USED HEADLIGHT BUILDS.

 

While customers have the option to send in used headlights to be worked on, LIGHT CREATIONZ, LLC is not responsible for any faulty parts discovered on the lights. We will work closely with you to figure out a solution in getting the headlights to perform and look to our level of quality. We highly recommend purchasing brand new, OEM standard headlights along with your build due to this potential issue. LIGHT CREATIONZ, LLC is not liable for any deficiencies on the used headlight housing components (i.e. leaks, damaged tabs/clips, lens scratches) discovered on used headlight builds or any fault in the light that may hinder its performance during and/or after the building process. LIGHT CREATIONZ, LLC is not liable for any future repairs of the used lights after the lights are shipped from the shop. 

 

For warranty claims on headlight builds after 60 days or voided warranty claims, labor fees may be incurred to resolve any issues/parts needing to be replaced. Components may be covered by the manufacture warranty depending on the time sent back. After the 60 day warranty / If warranty claim is determined to be void and the customer wants headlights to be reworked due to functionality issues, shipping costs both ways will be the responsibility of the customer. 

 

For superior functionality, some headlights builds may require aftermarket HIDs/LEDs in order to perform at its best lighting output. Any third party products / parts purchased and sent to us by customers are not the responsibility of LIGHT CREATIONZ, LLC.

 

LIGHT CREATIONZ, LLC is not liable for damages or loss incurred during the shipment period to and from the shop. 

 

LIGHT CREATIONZ, LLC is not liable for product/service costs on installations conducted by other businesses/persons. The customer acknowledges and accepts LIGHT CREATIONZ, LLC is not responsible for any costs or refunding the costs if there is a warranty claim that requires the lights to be removed / reinstalled. LIGHT CREATIONZ, LLC is not liable for costs of future repairs conducted by other businesses/persons.

 

All LIGHT CREATIONZ builds are designed to be “plug-and-play,” however, if there are any prevailing issues with personal installation, we highly suggest that you, the customer, should have the lights professionally installed. While we will work closely and attempt to resolve any minor issues or questions you may have with our plug-and-play builds, LIGHT CREATIONZ, LLC is not liable for any damage to the build caused by the you, the customer, or any entity that installs the lights. As an alternative, LIGHT CREATIONZ, LLC offers light installation services for all headlight builds within a 100 mile radius of the shop (Poconos, PA). Please directly contact LIGHT CREATIONZ, LLC for more information on pricing. 

 

Return Policy

 Shipped products and DIY kits are eligible for a full return 15 days of the shipping receipt. Customer is entitled to a full refund for the amount of the original purchase to the original form of payment, not including shipping costs to send them back to us and the 20% restocking fee off the original full balance of the invoice. All items eligible for a return must be uninstalled and in new condition, and must include their original box, packaged material, and accessories.

 

LIGHT CREATIONZ, LLC does not offer returns for custom headlight builds or its components. All sales are final upon submission of deposit. There are no cancellations of headlight build orders or any product.

 

In no event shall the deposit and/or the full payment of services/products be refundable to the customer, unless products / parts are within return policy standards and do not exceed 15 days of the return policy period. 

 

Upon notice of completion of headlight builds, customers are given a maximum of 2 weeks (14 calendar days) to pay the remainder of the balance for all services so that headlights will be shipped back to them. After the two weeks has passed and the customer still has an outstanding balance on the lights, the headlight build will be held as property of LIGHT CREATIONZ, LLC.

 

ALL PRODUCTS / HEADLIGHT BUILDS ARE FOR OFF-ROAD USE ONLY